Terms and Conditions Effective Date: 9 April 2026

These Terms and Conditions govern your use of the TheBallBusiness website and any products, services, digital content, events, communities, or features made available through it.

By accessing our website, creating an account, purchasing from us, joining our community, or using any of our services, you agree to be bound by these Terms and Conditions. If you do not agree, you should not use our website or services.

1. About Us

This website is operated by BALLBUSINESS LTD, trading as TheBallBusiness.

Registered office: Ballbusiness Ltd, Concourse Way, Acero Building, Sheffield, South

Yorkshire, England, S1 2BJ

Contact email: support@theballbusiness.com

In these Terms and Conditions, references to “BallBusiness”, “TheBallBusiness”, “we”, “us”, and “our” mean BALLBUSINESS LTD.

2. Scope of These Terms

These Terms and Conditions apply to:

• your use of our website
• any account you create with us
• any online course, digital resource, download, template, toolkit, webinar, or recording purchased from us
• memberships, subscriptions, and private access communities operated by us
• consultations, advisory services, strategy calls, and bookings made through our website
• live and recorded educational programmes
• event registrations sold directly by us
• physical products sold directly through our website
• any other BallBusiness product or service made available through our official website or checkout pages

Some services may also be subject to additional terms, booking terms, engagement letters, service-specific terms, community rules, or platform-specific rules. Where there is any conflict, the more specific terms will take priority for that particular service.

3. Other Policies

These Terms and Conditions should be read together with our:

• Refund Policy
• Privacy Policy
• Cookie Policy
• any service-specific terms shown at checkout or in a booking or engagement confirmation

By using our website or buying from us, you also agree to those policies where they apply.

4. Eligibility and Use of the Website

You may use our website only for lawful purposes.

By using our website, you confirm that:

• you are legally capable of entering into a binding agreement, or you are using the website with appropriate authority and supervision
• any information you provide to us is accurate and complete
• you will not use our website in a way that is unlawful, misleading, abusive, harmful, fraudulent, or infringes the rights of others

We reserve the right to refuse access to the website, suspend accounts, cancel orders, or restrict access to any service where we reasonably believe there has been misuse, fraud, abuse, unauthorised sharing, or breach of these Terms and Conditions.

5. Account Registration and Security

Some parts of our website or services may require you to create an account.

If you create an account, you are responsible for:

• keeping your login details secure
• ensuring your account information remains accurate and up to date
• all activity carried out through your account, unless caused by our fault

You must not share account access with others unless we expressly allow this in writing.

We may suspend or terminate accounts where we reasonably believe there has been unauthorised sharing, misuse, suspicious activity, or breach of these Terms and Conditions.

6. Acceptable Use   
    You must not:

• use the website in any way that breaches applicable law or regulation
• copy, scrape, harvest, crawl, or extract data from the website without our prior written permission
• attempt to gain unauthorised access to our systems, servers, accounts, or data
• upload or transmit viruses, malware, harmful code, or disruptive material
• use the website to send spam, misleading messages, or unlawful communications
• reproduce, resell, redistribute, or commercially exploit our content except where we expressly permit it
• share paid digital content, course access, member materials, templates, or recordings outside the terms of your purchase
• behave in a threatening, abusive, discriminatory, defamatory, or disruptive way within any BallBusiness community, webinar, group, or event

7. Intellectual Property

All intellectual property rights in our website and our materials belong to us or our licensors unless stated otherwise.

This includes, without limitation:

• website content
• text, graphics, logos, branding, design elements, and layouts
• videos, recordings, webinars, slides, course content, and downloads
• templates, toolkits, guides, and educational materials
• blog posts, articles, and editorial content
• product concepts, service frameworks, and internal methodologies

When you purchase a product or service from us, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the relevant materials for your own personal or internal business use only, unless we expressly state otherwise.

You must not copy, share, republish, sell, sublicense, distribute, modify, or create derivative works from our materials without our prior written consent.

8. User Content and Submissions

If you send us content, comments, testimonials, reviews, feedback, suggestions, form responses, media, or other materials, you confirm that:

• you own the content or have the right to share it
• the content does not infringe the rights of any third party
• the content is not unlawful, defamatory, abusive, misleading, or harmful

Where you submit content to us, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, adapt, display, and distribute that content for the purpose of operating, improving, marketing, or promoting BallBusiness, unless we agree otherwise in writing.

If you do not want us to use a particular submission for promotional purposes, you should make that clear at the time of submission.

9. Website Content and Information

We try to ensure that information on our website is accurate and up to date. However, website content is provided for general information only.

We do not guarantee that:

• the website will always be available or uninterrupted
• all content will always be complete, current, or error-free
• the website will be free from bugs, vulnerabilities, or incompatibilities
• any particular result or outcome will be achieved from using our content, products, or services

We may update, change, remove, suspend, or discontinue any part of the website, content, products, or services at any time.

10. Educational Content and No Guaranteed Outcomes

A significant part of BallBusiness operates in education, insight, strategic support, and professional development.

Unless we expressly state otherwise in writing:

• our courses, webinars, resources, templates, and educational content are provided for learning, development, and information purposes
• we do not guarantee that you will pass any exam, secure a licence, obtain a contract, sign a player, close a deal, achieve a commercial outcome, or reach any specific personal or business result
• your success depends on multiple factors outside our control, including your own preparation, experience, judgment, effort, market conditions, timing, and third-party decisions

Any examples, illustrations, case studies, scenarios, commentary, or guidance we provide are for educational purposes and should not be treated as a guaranteed outcome.

11. FIFA, Governing Bodies, and External Organisations

Unless expressly stated otherwise, BallBusiness is an independent business and educational platform.

Any course, webinar, educational content, publication, or resource relating to football regulation, player representation, or the FIFA Football Agent Exam is provided independently. Unless expressly stated, it is not endorsed by, affiliated with, sponsored by, or issued on behalf of FIFA or any other governing body, league, federation, club, or regulator.

References to third-party organisations, laws, regulations, governing bodies, or industry frameworks are provided for information and context only.

12. Legal Information and Legal Services

Some BallBusiness services may relate to legal education, legal support, document support, regulatory information, or related professional services.

General website content, blog content, educational resources, webinars, and downloads do not by themselves create a solicitor-client relationship, retainer, fiduciary relationship, or formal legal engagement.

Where we agree to provide specific legal or professional services, those services may be subject to a separate engagement letter, retainer, scope document, fee arrangement, conflict review, or service-specific terms. If so, that separate document will govern the relevant legal or professional service in priority to these website Terms and Conditions.

You remain responsible for obtaining independent professional advice where necessary for your particular circumstances.

13. Orders, Pricing, and Payment

All orders placed through our website are subject to acceptance by us.

We reserve the right to:

• refuse or cancel an order
• limit quantities
• correct pricing or description errors
• withdraw products or services from sale
• require additional verification before accepting an order

Prices are shown in the currency stated on the website or checkout page. Unless stated otherwise, prices may be exclusive or inclusive of VAT or other applicable taxes as indicated at checkout.

Payment must be made using the payment methods we make available. You authorise us and our payment partners to process payment for any order you place.

Your order is not confirmed until payment has been successfully processed and we have accepted the order.

14. Digital Products, Courses, Downloads, and Member Resources

Where you purchase digital products, course access, recordings, downloads, templates, or member resources:

• access is usually granted only to the purchaser, unless we state otherwise
• your purchase gives you a licence to use the content as permitted by these Terms and Conditions
• you must not share login credentials, downloads, recordings, or protected materials with others
• we may revoke access where there is unauthorised sharing, misuse, fraud, chargeback abuse, or breach of these Terms and Conditions

We may update or improve digital content from time to time. This does not oblige us to provide lifetime updates unless we expressly advertise that promise.

Where we offer ongoing access, membership, or subscription content, access continues only for the period purchased or subscribed for, unless earlier suspended or terminated under these Terms.

15. Memberships and Subscriptions

If we offer memberships, recurring access plans, or subscriptions:

• billing will take place on the frequency stated at checkout
• your subscription may automatically renew unless you cancel before the next renewal date
• you are responsible for managing cancellation before renewal if you do not want the next charge
• cancellation usually stops future renewals and does not automatically refund the current billing period unless the law requires otherwise or we expressly agree otherwise

We may change membership features, pricing, benefits, or structure from time to time. Where required, changes will take effect from the next renewal cycle after reasonable notice.

16. Consultations, Advisory Services, and Bookings

Where you book a consultation, strategy call, advisory session, or other appointment with us:

• you must provide accurate booking information
• you must attend on time and behave respectfully
• we may treat a missed appointment, non-attendance, or materially late attendance as a used session
• we may reschedule, refuse, or cancel a booking where necessary for operational, legal, safety, or conduct reasons

Where work begins before cancellation, any refund entitlement will be governed by our Refund Policy and any applicable booking or service-specific terms.

17. Events, Webinars, Programmes, and Communities

We may operate live events, webinars, group sessions, private groups, communities, WhatsApp groups, or other member spaces.

When taking part, you agree to:

• behave respectfully and professionally
• avoid harassment, intimidation, hate speech, discrimination, abuse, or disruption
• avoid spam, unauthorised promotion, solicitation, or misleading claims
• respect confidentiality where a private group or limited-access setting is intended
• follow any community rules or moderator directions we issue

We reserve the right to remove participants, restrict access, suspend membership, or terminate access to any event or community where conduct falls below the standard we reasonably expect.

Unless we expressly state otherwise, community access is a revocable benefit and not a guaranteed lifetime right.

18. Physical Products

If we sell physical goods through our website, those goods are subject to stock availability and any product-specific terms shown at checkout.

You must inspect goods on delivery and notify us within a reasonable time if an item is faulty, damaged, incorrect, or materially not as described.

Delivery times are estimates unless we expressly agree a fixed delivery deadline.

Risk in goods passes in accordance with applicable law and the delivery arrangements used for the order.

19. Refunds and Cancellations

Our Refund Policy forms part of these Terms and Conditions.

Please read it carefully before making a purchase. It explains:

• when cancellation rights apply
• when a full refund, partial refund, price reduction, or other remedy may be available
• how digital access affects cancellation rights
• how refunds are requested and processed

Nothing in these Terms and Conditions excludes any mandatory rights you may have under applicable consumer law.

20. Third-Party Platforms, Links, and Tools

Our website may link to or integrate with third-party platforms, payment providers, video platforms, messaging apps, booking tools, event tools, marketplaces, or external websites.

We are not responsible for:

• the availability or security of third-party websites or platforms
• the content, terms, or privacy practices of third parties
• products or services supplied by third parties
• loss or damage arising from your use of third-party platforms outside our control

Where you purchase through a third-party platform, that platform’s terms may also apply.

21. BallBridge and Other Related Services

Where our website links to or promotes BallBridge or any related service, separate terms may apply to those products, platforms, or service environments.

Access to a linked product or affiliated service does not automatically mean that all features, credits, offers, support entitlements, or usage rights are governed only by these Terms and Conditions. Product-specific terms may also apply.

22. Service Availability and Changes

We may change, suspend, or discontinue any part of our website, products, services, pricing, features, content, communities, or offers at any time.

We may also impose limits on certain features, account types, downloads, usage rights, or access levels where reasonably necessary for operational, commercial, legal, or security reasons.

We are not liable for any modification, suspension, or withdrawal of the website or a feature where doing so is reasonably necessary.

23. Suspension and Termination

We may suspend, restrict, or terminate your access to the website, your account, or any service immediately where we reasonably believe that:

• you have breached these Terms and Conditions
• you have used our services fraudulently or unlawfully
• you have engaged in abuse, harassment, misconduct, or repeated disruption
• you have shared protected content or account access without permission
• you have initiated a bad-faith chargeback or payment dispute
• continued access would expose us, our users, our partners, or our business to risk

Termination does not affect any accrued rights, fees already due, or provisions that are intended to continue after termination.

24. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability for:

• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation
• breach of any rights that cannot lawfully be excluded or limited
• any other liability that cannot be excluded by law

If you are a consumer, we are responsible for losses you suffer only to the extent that they are a foreseeable result of our breach of these Terms and Conditions or our failure to use reasonable care and skill. We are not responsible for business losses suffered by consumers.

If you are using our website or services for business purposes, then to the fullest extent permitted by law:

• we exclude all implied warranties, representations, and conditions to the extent legally permitted
• we are not liable for loss of profit, loss of revenue, loss of contracts, loss of goodwill, loss of business opportunity, loss of anticipated savings, or indirect or consequential loss
• our total aggregate liability arising out of or in connection with your use of the website or purchase of our services shall not exceed the total amount paid by you to us for the relevant product or service giving rise to the claim in the 12 months preceding the event complained of

25. Indemnity for Business Users

If you use our website or services in the course of business, you agree to indemnify and keep us indemnified against losses, liabilities, costs, claims, and expenses arising out of:

• your breach of these Terms and Conditions
• your misuse of the website or our materials
• your infringement of any third-party rights
• content, data, or materials submitted by you in breach of these Terms This clause does not apply to consumers.

26. Privacy and Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection law.

By using our website or services, you acknowledge that personal data may be collected, used, stored, and processed as described in our Privacy Policy.

You are responsible for ensuring that any personal data you provide to us about another person is lawfully shared and that you have any necessary permission to do so.

27. Complaints and Support

If you have a complaint, concern, or support request, please contact us at:

support@theballbusiness.com

We will try to review and respond within a reasonable time.

28. Changes to These Terms and Conditions

We may update these Terms and Conditions from time to time.

The latest version published on our website will apply from its stated effective date. By continuing to use the website or our services after updated Terms and Conditions come into effect, you agree to the revised version.

Where a change materially affects an active paid subscription, service, or continuing arrangement, we may give reasonable notice where appropriate.

29. Governing Law and Jurisdiction

These Terms and Conditions are governed by the law of England and Wales.

If you are a consumer, you may also benefit from any mandatory protections available under the laws of the country in which you live.

If you are a business user, the courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms and Conditions, their subject matter, or their formation.

30. Contact

If you need to contact us about these Terms and Conditions, please use:

BALLBUSINESS LTD

Ballbusiness Ltd, Concourse Way, Acero Building, Sheffield, South Yorkshire, England, S1 2BJ

Email: support@theballbusiness.com